Privacy policy

Privacy Policy

Last Updated: October 5, 2026

Ginzo Delivery Private Limited (“Ginzo Delivery”, “Ginzo”, “Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of customers, vendors, delivery partners, and other users of our services.

This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information when you access or use the Ginzo Delivery website, mobile application, platform, and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. About Ginzo Delivery

Ginzo Delivery Private Limited is a technology-enabled delivery and ordering platform that connects customers, vendors, businesses, and delivery partners.

Our Services may include online ordering, delivery coordination, order tracking, payment processing, vendor management, customer support, and other related services.

Company Details

Company Name: Ginzo Delivery Private Limited
CIN: U53200KA2026PTC223811
GSTIN: 29AANCG2088A1ZJ

Registered Office:
#2876, 4th Main, 4th Cross,
MCCB Block, Davanagere,
Karnataka, India – 577004

Email: ginzodelivery@gmail.com
Phone: 8722448468

2. Information We Collect

Depending on how you use our Services, we may collect information including:

Personal Information

Full name
Mobile number
Email address
Delivery and billing address
Account information
Order history and preferences
Delivery instructions
Information provided during customer support interactions

Transaction Information

When you place an order or make a payment, we may collect information relating to:

Order details
Order value
Payment status
Transaction reference
Refund and cancellation information
Billing information

Payment details may be processed by third-party payment service providers. We may not directly store complete card, banking, or other sensitive payment credentials where such information is handled by the payment provider.

Location Information

Where necessary for providing delivery-related features, we may collect or access location information.

Location information may be used to:

Identify delivery locations
Help locate nearby vendors or services
Assign or coordinate deliveries
Enable delivery tracking
Improve delivery accuracy
Provide location-based features

You may manage location permissions through your device settings. Certain features may not function correctly if location access is disabled.

Device and Usage Information

We may automatically receive certain technical information when you use our Services, including:

Device type
Operating system
IP address
Browser or application information
Device identifiers
Application version
Log information
Usage and interaction data
Error and diagnostic information

3. Information We Receive from Vendors and Delivery Partners

If you register as a vendor, business, delivery partner, or other service provider, we may collect additional information necessary to establish and operate your account.

This may include:

Name and contact details
Business information
Address
Bank or payment details
Identification or verification information
Vehicle or delivery-related information, where applicable
Documents required for verification
Service and transaction history

We may use this information for onboarding, verification, order fulfillment, payments, support, security, compliance, and business operations.

4. How We Use Your Information

We may use personal information for legitimate business and service purposes, including:

Creating and managing user accounts
Processing and fulfilling orders
Coordinating deliveries
Connecting customers with vendors and delivery partners
Providing order and delivery updates
Processing payments, refunds, and cancellations
Providing customer support
Verifying accounts and information
Improving our Services
Developing new products and features
Personalizing the user experience
Maintaining platform security
Detecting and preventing fraud, misuse, and unauthorized activity
Resolving disputes and complaints
Maintaining business records
Complying with legal and regulatory obligations
Communicating important information about our Services

Where required by applicable law, we will obtain consent or rely on another legally recognized basis for processing personal information.

5. Sharing of Information

We may share relevant information with third parties when reasonably necessary to provide and operate our Services.

These parties may include:

Vendors and merchants
Delivery partners
Payment service providers
Technology and hosting providers
Communication and notification service providers
Customer support providers
Security and fraud-prevention service providers
Professional advisers
Government authorities and law-enforcement agencies where legally required

We aim to limit information shared with third parties to information reasonably necessary for the relevant purpose.

We do not intend to sell your personal information as a standalone commercial product.

6. Vendor and Delivery Information

When you place an order, information necessary to complete the order may be shared with the relevant vendor and/or delivery partner.

This may include your:

Name
Contact information
Delivery address
Order details
Delivery instructions
Relevant location information

Similarly, information relating to vendors and delivery partners may be shared with customers where reasonably necessary to facilitate and identify the relevant order or delivery.

7. Communications

We may communicate with you through:

Phone calls
SMS
Email
WhatsApp or similar communication channels
Push notifications
In-app notifications

These communications may relate to orders, payments, deliveries, account security, customer support, service updates, or other operational matters.

Where applicable law requires consent for promotional communications, we will provide appropriate choices to opt out or withdraw consent.

8. Cookies and Similar Technologies

Our website and application may use cookies and similar technologies to support functionality, improve performance, understand usage, maintain security, and improve the user experience.

You may be able to control cookies through your browser or device settings. Disabling certain technologies may affect the availability or functionality of some Services.

9. Third-Party Services

Ginzo may use third-party services to support payment processing, hosting, communication, mapping, analytics, security, authentication, and other business functions.

Third-party providers may process information according to their own privacy policies and terms.

Ginzo Delivery is not responsible for the privacy practices of third-party services that operate independently from us. We encourage users to review the privacy policies of relevant third-party providers.

10. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of electronic storage or transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security of information.

Users are also responsible for maintaining the confidentiality of their account credentials and should notify us promptly if they suspect unauthorized access to their account.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide and maintain our Services
Complete transactions
Maintain business and financial records
Resolve complaints and disputes
Prevent fraud and misuse
Meet contractual obligations
Comply with applicable legal, tax, accounting, and regulatory requirements
Protect our legal rights and interests

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Your Rights and Choices

Subject to applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information held about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Request information regarding the processing of your personal information
Opt out of certain promotional communications
Raise a privacy-related complaint or grievance

Requests may be subject to identity verification and applicable legal limitations.

To exercise your rights, contact us at ginzodelivery@gmail.com.

13. Account Deactivation and Data Deletion

You may request closure or deletion of your account by contacting us.

Upon receiving a valid request, we may take reasonable steps to delete or anonymize personal information associated with your account, subject to information that we are legally required or reasonably entitled to retain.

Certain information may therefore remain in our records for legal, regulatory, security, accounting, dispute-resolution, or legitimate business purposes.

14. Children's Privacy

Our Services are not intended for individuals who are not legally permitted to use such Services.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate steps.

15. Fraud and Security

We may use information to detect, investigate, and prevent:

Fraudulent transactions
Fake or unauthorized accounts
Misuse of promotional offers
Unauthorized access
Abuse of our platform
Other activities that may violate our policies or applicable law

Where necessary, we may cooperate with law-enforcement authorities and other relevant organizations.

16. Business Transfers

If Ginzo Delivery is involved in a merger, acquisition, restructuring, investment, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or applicable laws.

Any updated version will be published through our website or application and will include a revised “Last Updated” date.

We encourage you to periodically review this Privacy Policy.

18. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy or the processing of personal information shall be subject to the applicable jurisdiction of the courts and authorities in India, subject to applicable law.

19. Grievance and Privacy Contact

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us at:

Ginzo Delivery Private Limited

Email: ginzodelivery@gmail.com
Phone: 8722448468

Registered Office:
#2876, 4th Main, 4th Cross,
MCCB Block, Davanagere,
Karnataka, India – 577004

We will review and respond to privacy-related requests in accordance with applicable law and within a reasonable period.

20. Consent

By accessing or using Ginzo Delivery Services, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, your consent will be obtained through appropriate mechanisms before or at the time of processing.

You may withdraw consent where legally permitted; however, withdrawal of consent may affect our ability to provide certain features or Services.