Terms and condition

Last Updated: October 5, 2026

Welcome to Ginzo Delivery Private Limited (“Ginzo Delivery”, “Ginzo”, “Company”, “we”, “us”, or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of the Ginzo Delivery website, mobile application, platform, and related services (collectively, the “Services”).

By registering, accessing, browsing, placing an order, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

1. About Ginzo Delivery

Ginzo Delivery Private Limited operates a technology-enabled platform designed to connect customers with vendors, businesses, and delivery partners.

Our Services may include:

Online ordering
Vendor and merchant listings
Delivery coordination
Order tracking
Payment processing
Customer support
Vendor management
Delivery-partner services
Other related technology and delivery solutions

Ginzo may act as a platform or intermediary connecting users with independent vendors and delivery partners. The availability and nature of services may vary by location.

Company Details

Company Name: Ginzo Delivery Private Limited
CIN: U53200KA2026PTC223811
GSTIN: 29AANCG2088A1ZJ

Registered Office:
#2876, 4th Main, 4th Cross,
MCCB Block, Davanagere,
Karnataka, India – 577004

Email: ginzodelivery@gmail.com
Phone: 8722448468

2. Eligibility

By using Ginzo Delivery, you confirm that:

You are legally capable of entering into a binding agreement under applicable law.
The information you provide is accurate and complete.
You will use the Services only for lawful purposes.
You will comply with these Terms and applicable laws and regulations.

If you are using Ginzo on behalf of a business or organization, you confirm that you have the authority to act on its behalf.

3. User Account

Certain features may require you to create an account.

You are responsible for:

Providing accurate information
Keeping your login credentials confidential
Maintaining the security of your account
All activities performed through your account
Informing us promptly of unauthorized access

Ginzo Delivery reserves the right to suspend or terminate accounts that contain false information, are used improperly, or violate these Terms.

4. Placing Orders

Customers may place orders through the Ginzo platform from participating vendors.

When placing an order, you are responsible for providing accurate:

Contact information
Delivery address
Order details
Delivery instructions
Payment information, where applicable

Once an order is submitted, the relevant vendor may accept, reject, modify, or cancel the order depending on product availability, operating conditions, pricing, or other circumstances.

An order is considered confirmed only when confirmation is provided through the platform or another authorized communication channel.

5. Product and Service Information

Vendors are generally responsible for the products or services they list on the platform, including descriptions, availability, pricing, quality, quantity, packaging, and applicable legal compliance.

Ginzo Delivery does not necessarily manufacture, own, or directly provide every product listed by vendors.

We make reasonable efforts to provide accurate information on the platform; however, product images, descriptions, prices, availability, and other information may occasionally contain errors or become outdated.

6. Pricing and Taxes

Prices displayed on the platform may be subject to applicable taxes, delivery charges, platform charges, service fees, or other applicable charges.

The applicable amount payable will generally be displayed before order confirmation.

Ginzo Delivery reserves the right to correct pricing or listing errors. If an error materially affects an order, the customer may be contacted regarding the available options.

Applicable taxes, including GST, may be charged in accordance with Indian law.

7. Payments

Payments may be made using the payment methods made available through the platform.

Payments may be processed through third-party payment service providers.

By making a payment, you confirm that:

You are authorized to use the selected payment method.
The information provided is accurate.
You authorize the applicable payment provider to process the transaction.

Ginzo Delivery is not responsible for failures caused solely by third-party payment systems, banks, networks, or financial institutions.

8. Delivery

Ginzo Delivery aims to provide convenient and timely delivery.

Estimated delivery times are provided for guidance and may vary due to:

Traffic and road conditions
Weather
Vendor preparation time
Delivery-partner availability
Incorrect or incomplete addresses
Customer unavailability
Technical issues
Events beyond our reasonable control

Delivery times are therefore estimates and are not guaranteed unless expressly stated otherwise.

Customers are responsible for being available at the delivery location and providing reasonable assistance required to complete the delivery.

9. Delivery Address and Customer Availability

Customers must provide a complete and accurate delivery address.

If a delivery cannot be completed because of an incorrect address, unavailable customer, restricted access, failure to answer calls, or other circumstances attributable to the customer, additional charges or cancellation may apply where permitted.

Customers should not provide delivery instructions that require delivery partners to enter unsafe or restricted areas.

10. Order Cancellation

Cancellation rules may vary depending on the vendor, order status, product type, and applicable law.

Once an order has been accepted, prepared, dispatched, or otherwise processed, cancellation may not always be possible.

Where cancellation is permitted, applicable cancellation charges may apply.

Ginzo Delivery may cancel an order in circumstances including:

Product unavailability
Vendor unavailability
Delivery-partner unavailability
Incorrect or incomplete information
Payment failure
Suspected fraud or misuse
Operational or technical issues
Circumstances beyond reasonable control

11. Refunds

Refund eligibility may depend on the reason for cancellation, order status, vendor policy, payment method, and applicable law.

Where a refund is approved, it may be processed through the original payment method or another appropriate method.

The time required for a refund to appear in your account may depend on the relevant bank, payment provider, or financial institution.

12. Returns and Product Complaints

Where products are supplied by third-party vendors, returns, replacements, quality complaints, and product-related issues may be handled according to the applicable vendor policy and law.

Customers should report issues as soon as reasonably possible through Ginzo customer support.

Nothing in these Terms is intended to restrict any consumer rights that cannot legally be excluded.

13. Vendor Responsibilities

Vendors using Ginzo Delivery are responsible for:

Providing accurate business information
Providing accurate product/service information
Maintaining required licenses and registrations
Complying with applicable laws
Maintaining product quality and safety
Correctly preparing and packaging orders
Maintaining accurate pricing and availability
Fulfilling accepted orders
Complying with applicable tax obligations
Handling customer complaints relating to their products or services where applicable

Vendors must not list unlawful, counterfeit, prohibited, or restricted products.

Ginzo reserves the right to remove listings, suspend accounts, or take other appropriate action when violations are identified.

14. Delivery Partner Responsibilities

Delivery partners are expected to:

Follow applicable traffic and safety laws
Handle orders responsibly
Maintain professional conduct
Protect customer and vendor information
Deliver orders to the designated location
Use the platform honestly and appropriately
Avoid unauthorized use of customer information

Delivery partners must not misuse, retain, disclose, or use customer information for purposes unrelated to authorized delivery activities.

15. Prohibited Activities

You must not use Ginzo Delivery to:

Break or violate any applicable law
Create fraudulent accounts
Provide false information
Make fraudulent transactions
Abuse promotional offers
Interfere with platform operations
Attempt unauthorized access
Introduce malicious software or code
Scrape or copy platform data without authorization
Impersonate another person or business
Harass, threaten, or abuse other users, vendors, or delivery partners
Use the platform for unlawful activities
Circumvent security or access controls

Ginzo may take appropriate action against users who violate these restrictions.

16. Promotions and Offers

Ginzo Delivery and participating vendors may offer discounts, coupons, promotional codes, loyalty benefits, or other promotional offers.

Promotions may be subject to specific terms, eligibility requirements, validity periods, usage limits, and other conditions.

Unless otherwise stated, promotions cannot be exchanged for cash and may not be combined with other offers.

Ginzo reserves the right to modify or withdraw promotional offers where permitted by applicable law.

17. User Content and Reviews

Users may be permitted to submit ratings, reviews, comments, photographs, feedback, or other content.

You agree that your content:

Is accurate to the best of your knowledge
Does not violate applicable law
Does not infringe third-party rights
Does not contain malicious or harmful material
Is not abusive, threatening, defamatory, or misleading

By submitting content, you grant Ginzo a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute that content for operating, improving, and promoting our Services, subject to applicable law.

Ginzo may remove content that violates these Terms or applicable law.

18. Intellectual Property

All content and materials provided through Ginzo Delivery, including where applicable:

Logos
Brand names
Designs
Text
Graphics
Software
Application interfaces
Images
Trademarks
Service marks
Platform functionality

are owned by or licensed to Ginzo Delivery or the relevant rights holder.

You may not copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit our intellectual property without prior written permission, except where permitted by applicable law.

19. Third-Party Services

The platform may integrate with or provide access to third-party services, websites, payment providers, maps, communication services, or other technologies.

Third-party services may operate under their own terms and privacy policies.

Ginzo Delivery is not responsible for the independent acts, omissions, policies, availability, or performance of third-party services.

20. Platform Availability

We aim to keep our Services available and functioning properly. However, we do not guarantee that the platform will always be:

Available without interruption
Error-free
Free from technical problems
Available in every location
Compatible with every device

We may temporarily suspend or restrict access for maintenance, upgrades, security, technical issues, or other operational reasons.

21. Disclaimer

To the maximum extent permitted by applicable law, Ginzo Delivery does not guarantee that:

Every vendor or product will always be available
Orders will always be accepted
Deliveries will always occur within estimated times
Platform information will always be completely accurate or current
Services will always operate without interruption

Ginzo does not assume responsibility for matters that are solely within the control of independent vendors, delivery partners, payment providers, telecommunications providers, or other third parties.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Ginzo Delivery shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of our Services, except where such limitation is prohibited by law.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Ginzo Delivery, its directors, officers, employees, representatives, and affiliates from claims, losses, liabilities, damages, costs, or expenses arising from:

Your violation of these Terms
Your unlawful use of the Services
Fraudulent or unauthorized activity through your account
Your violation of another person's rights
Information or content submitted by you
Your breach of applicable law

24. Suspension and Termination

Ginzo Delivery may suspend, restrict, or terminate your access to the Services if:

You violate these Terms
You provide false or misleading information
You engage in fraudulent or abusive activity
Your activities create security or legal risks
Required by law or a competent authority
We reasonably believe suspension is necessary to protect users or the platform

You may stop using the Services at any time.

Termination does not affect rights or obligations that accrued before termination.

25. Privacy

Your use of Ginzo Delivery is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

26. Force Majeure

Ginzo Delivery shall not be responsible for delays, interruptions, or inability to provide Services caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Floods
Fires
Epidemics or pandemics
Government restrictions
Strikes
Riots or civil disturbances
War
Internet or telecommunications failures
Power outages
Severe weather
Transportation disruptions
Other unforeseen circumstances

27. Changes to These Terms

We may modify these Terms from time to time.

Updated Terms will be published through our website or application, along with the revised “Last Updated” date.

Your continued use of the Services after updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

28. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from or relating to these Terms or the Services shall be subject to the appropriate courts and authorities in India.

29. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, while the remaining provisions shall continue to remain in effect.

30. Waiver

Failure by Ginzo Delivery to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

31. Entire Agreement

These Terms, together with our Privacy Policy and any other policies or terms specifically applicable to particular Services, constitute the agreement governing your use of Ginzo Delivery, unless otherwise required by applicable law.

32. Contact Us

If you have questions, complaints, or concerns regarding these Terms or our Services, you may contact us:

Ginzo Delivery Private Limited

CIN: U53200KA2026PTC223811
GSTIN: 29AANCG2088A1ZJ

Registered Office:
#2876, 4th Main, 4th Cross,
MCCB Block, Davanagere,
Karnataka, India – 577004

Email: ginzodelivery@gmail.com
Phone: 8722448468

33. Acceptance of Terms

By using Ginzo Delivery, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, you should discontinue your use of the Ginzo Delivery Services.