Refund policy

Refund & Cancellation Policy

Last Updated: October 5, 2026

This Refund & Cancellation Policy (“Policy”) applies to orders and services placed through Ginzo Delivery Private Limited (“Ginzo Delivery”, “Ginzo”, “we”, “us”, or “our”).

1. No Refund Policy

All orders placed through Ginzo Delivery are generally non-refundable once the order has been confirmed, processed, prepared, or dispatched.

Customers are advised to carefully review their order details, delivery address, selected products, quantities, and payment information before confirming an order.

2. Order Cancellation

Once an order has been confirmed, cancellation may not be possible.

If cancellation is requested before the vendor or service provider has accepted or started processing the order, Ginzo may, at its discretion, allow cancellation where operationally possible.

Any applicable cancellation charges or deductions may apply.

3. Incorrect Orders

Customers should verify their order immediately upon delivery.

If an order is incorrect, incomplete, damaged, or otherwise materially different from what was ordered, the customer should contact Ginzo Customer Support as soon as reasonably possible after delivery.

After reviewing the issue, Ginzo may, at its discretion and subject to applicable law, provide an appropriate resolution such as a replacement, credit, or refund.

4. Failed Delivery

A refund will generally not be provided where delivery cannot be completed due to circumstances attributable to the customer, including:

Incorrect or incomplete delivery address
Customer being unavailable
Customer refusing to accept the order
Customer not responding to calls or delivery communications
Inability to access the provided delivery location
Failure to provide required delivery instructions

Any applicable delivery or cancellation charges may still apply.

5. Payment Errors

If an amount is successfully debited from your account but the order is not successfully created due to a technical or payment-processing issue, the transaction may be reviewed.

Where a refund is determined to be applicable, it will generally be processed through the original payment method or the relevant payment service provider.

Processing times may vary depending on the bank or payment provider.

6. Promotional Orders

Orders placed using coupons, promotional codes, discounts, credits, or special offers may be subject to additional terms.

Promotional benefits may not be refundable or transferable unless expressly stated otherwise.

7. Vendor-Specific Policies

Certain vendors or product categories may have specific cancellation, replacement, return, or refund conditions.

Where applicable, such conditions may be communicated to customers before or during the ordering process.

8. Exceptional Refunds

Although Ginzo generally follows a No Refund Policy, we may consider refunds or other resolutions in exceptional circumstances, including:

Duplicate payment
Payment successfully deducted but order not created
Order cancelled by Ginzo or the vendor where payment has already been collected
Confirmed technical or operational errors
Material issues with an order that cannot reasonably be resolved through replacement or another solution
Any situation where a refund is required under applicable law

Any refund provided in such circumstances does not create an obligation to provide refunds in similar situations unless required by applicable law.

9. How to Request Assistance

If you believe there is an issue with your order or payment, contact us as soon as possible with:

Order ID
Registered mobile number
Date and time of the order
Description of the issue
Relevant photographs or supporting information, where applicable

Email: ginzodelivery@gmail.com
Phone: 8722448468

Our team will review the request and determine the appropriate resolution based on the circumstances, applicable policies, and applicable law.

10. Changes to This Policy

Ginzo Delivery reserves the right to update this Refund & Cancellation Policy from time to time.

Any changes will be published on our website or application with an updated “Last Updated” date.

11. Contact Information

Ginzo Delivery Private Limited

CIN: U53200KA2026PTC223811
GSTIN: 29AANCG2088A1ZJ

Registered Office:
#2876, 4th Main, 4th Cross,
MCCB Block, Davanagere,
Karnataka, India – 577004

Email: ginzodelivery@gmail.com
Phone: 8722448468